Starting August 17, 2026, Atlassian will begin collecting metadata and data within the Atlassian app. Jira, Confluence and other cloud products to train your AI models. Politics impacts your 300,000 global customers differently depending on their subscription level. Customers on the free, standard, and premium plans cannot opt out of metadata collection, while enterprise users have the option to opt out entirely.
The Two Types of Atlassian AI Training Data
Atlassian collects two types of data. The first type is metadata, which includes readability scores and complexity ratings for Confluence pages, ratings of tasks assigned to the content, semantic similarity scores between pages, story points for Jira work items, sprint completion dates, and Jira Service Management SLA values. Atlassian states that all metadata is anonymized and aggregated before use, and personal identifiers such as names and email addresses are removed.
The second type is in-app data, which covers content created within Atlassian products. This includes Confluence page titles and body content, Jira work item titles, descriptions, comments, custom emoji names, custom status names, and custom workflow names.
Opt-out rules for free, premium, and enterprise plans
The ability to cancel the subscription depends largely on the subscription level:
- Free and Standard Tiers Always collect metadata, with no opt-out option. In-app data collection is enabled by default, but can be turned on
- premium level It also always collects metadata and offers no opt-out option, but in-app data collection is disabled by default.
- Enterprise levelboth metadata and in-app data collection are disabled by default
Customers using customer-managed encryption keys, Atlassian Government Cloud, Atlassian Insulated Cloud, or those with HIPAA compliance requirements are completely excluded from both types of data collection. Some government and financial services customers are also excluded from these collections.
Data retention rules and model retraining
Atlassian will retain the collected data for a maximum of seven years. If a customer cancels or deletes their Atlassian apps after August 17, the app data will be removed from the data sets within 30 days. All models that were trained using that data will be retrained within 90 days of opting out.
Customers who terminate their contracts before August 17 will not be affected by the new data collection policies. After that date, the policy will apply to all remaining customers based on their tier.
