Stephen Schenck / Android Authority
TL;DR
- Google will relaunch the Home and Nest Community and Fitbit Community forums next month with an improved experience.
- The company confirmed to Android Authority that previous posts will be completely deleted in May once the change occurs.
- Thousands of support posts about complaints, suggestions, and feedback will be lost forever as part of the update.
Google announced plans to update and relaunch their support communities for Home, Nest and Fitbit products last week. The company’s Home and Nest forums are getting an overhaul that Google describes as “a fundamental change.” Fitbit could be poised for an even bigger update, as its current support community predates the Google acquisition. Big changes are coming, and in a statement to Android Authority, Google confirms that everyone’s old posts, complaints, and tips will be gone forever after the change.
A Google spokesperson told us that “no historical data will be available” after it switches to the new community-supported platforms. “To join us, you will need to create a new account,” they said. “Once we launch, the current platform will be retired along with all existing profile data as we usher in this new chapter.”
I don’t want to miss the best of Android Authority?
google originals blog post When announcing the measure, it was noted that the user’s posting history would no longer be available in the new community. Still, that left us wondering if the thousands of old Home and Nest Community posts would be carried over for users to refer to. Google clarified this by telling Android Authority that “older posts will no longer be available.”
The same applies to the Fitbit Community, which is undergoing similar changes. This is not so surprising, because Google’s initial Fitbit Community Blog Post described the changes in more detail:
We can’t wait for you to see the updated community! To join us, you will need to create a new account. Please note that once we launch, the current platform will be retired along with all existing profile data as we usher in this new chapter.
In the same post, the company says it will “share more details soon” about the changes coming to the Home and Nest Community and Fitbit Community in May.
In short, the updates are designed to make Google’s support communities “more fluid, faster and more intuitive.” New categories are coming that will make it easier to navigate the forums and require fewer clicks to get where you need to go. There is a reorganized content layout for discussions and a dedicated discussion space for Gemini for the home.
That all sounds exciting, but it’s a bit of a bummer that years of complaints, advice, and customer feedback disappear when Google makes the change.
Thank you for being part of our community. Read our Comment Policy before publishing.
