TL;DR
Liberty Bank launched an AI Center of Excellence with Flare AI to deploy secure and compliant AI across personal, business and digital banking.
Liberty Bank, a 201-year-old mutual bank headquartered in Middletown, Connecticut, announced the launch of an AI Center of Excellence along with a strategic partnership with Flare AI. The center will serve as a hub for AI strategy, governance and execution across all of the bank’s personal, business and digital operations.
The partnership is structured around results rather than software licenses, according to David Hadd, director of Business Transformation at Liberty Bank. “Flare’s role is to design, build and help deploy AI systems on behalf of Liberty Bank, compressing what has historically been a multi-year technological development into weeks, with the security, compliance and governance controls required by regulated institutions.Hadd said.
Liberty Bank has more than $9 billion in assets, 51 retail banking offices in Connecticut and Massachusetts, and more than 900 employees. It is the oldest and one of the largest mutual banks in the United States. The bank says the initial focus will be on deploying secure AI systems to improve productivity and customer experience, automate complex core processes and create reusable AI capabilities.
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“For a bank our size, the challenge has never been ambition. It has been the time necessary to translate the strategy into execution,“said David Glidden, president and CEO of Liberty Bank. The bank expects the AI Center of Excellence to drive measurable impact on customer experience, operational efficiency and growth. Big banks have warned that scaling AI into production is more costly and error-prone than pilot programs suggest.making governance and quality control critical from the start.
Flare AI CEO Scott Killoh said the company takes a different approach than platform providers. “Most banks were sold AI platforms and left to handle the rest.Killoh said.We partner with institutions to deliver AI systems that work, are secure, compliant, and tailored to their businesses.Flare AI’s new president and chief strategy officer, David Mitchell, spent six years as an executive at Liberty Bank, giving the partnership an unusual level of institutional familiarity.
The announcement reflects a broader change in the way Regulated industries are embracing AI.moving from experimental chatbots to structured and governed implementations with built-in audit trails and compliance barriers. For community banks competing with institutions with much larger technology budgets, speed of implementation matters as much as the technology itself.
