Intercom’s new post-trained Fin Apex 1.0 beats GPT-5.4 and Claude Sonnet 4.6 in customer service resolutions

Intercom is taking an unusual gamble for a traditional software company: building its own AI model. The huge customer service platform based in Dublin, Ireland, founded 15 years ago End Apex 1.0 announced on Thursday, a small, purpose-built AI model…












