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Apple has added a new ‘Repair Assistant’ to iOS 18, the latest update for compatible iPhones, to better help users manage the original parts used when repairing their phone.
First announced in a in April, MacRumors Since then, he has discovered more details about the tool. With ‘Repair Assistant’, users can now pair original parts, such as a screen, battery, camera module, and more, to an iPhone themselves or through a third-party repair provider. Previously, Apple handled this step of the repair process, but iOS 18 allows users to complete the step alone. Apple says ‘Repair Assistant’ only works with iPhone 12 models and later.
Additionally, iOS 18 allows users to check replacement parts by going to Settings > About > Parts and service.
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This update includes new features, including the ability to customize your home screen with dark app icons, as well as the ability to place your apps anywhere. iOS 18 will be released later today for Compatible iPhones.
A win for everyone, especially retail workers
In what seems like a previous life, I used to work as a tech support for a phone store, troubleshooting software problems on countless smartphones and tablets. Customers often brought in iPhones that couldn’t be repaired on site. In these cases, we had to send the phone for diagnosis through the store’s repair program. Once a technician checked the iPhone, we received a quote for the repair. If the customer accepted it, the device would be repaired, but the entire process would take at least three weeks.
Being without a device like an iPhone for so long is frustrating, especially if it is used for work. From experience, I can say that retail staff often bore the brunt of customer frustrations with these long delivery times.
Now, with the ‘Repair Wizard’ on iOS 18That frustration will practically be a thing of the past. Customers will have greater flexibility in repairing their iPhones as third-party repair shops will be able to match a genuine used part without having to send the device to Apple. This reduces the risk of part compatibility issues and saves valuable customer time.
Ultimately, this new change benefits everyone. Customers will enjoy faster repairs and retail staff can guide them to local repair services or, if they feel comfortable, customers can purchase a part and attempt the repair themselves.
