‘We’re doing the work needed to win fans back on Windows and Xbox’: Microsoft CEO Satya Nadella says company is making fundamental changes to fix Windows 11 and Xbox
Microsoft CEO Nadella Satya has commented on the company’s recent announcements about improving Windows and Xbox for customers. in your Third Quarter FY23 Results CallNadella commented on the company’s consumer businesses and was surprisingly candid about the work needed to fix both platforms.
“As it relates to our consumer business, we are doing the fundamental work necessary to win back fans and strengthen engagement across Windows, Xbox, Bing and Edge.” Nadella said. “In the short term, we will focus on fundamentals, prioritizing quality and better serving our core users.”
“With Windows, we recently announced performance improvements for devices with lower memory, optimized the Windows Update experience, and refocused on the core features and fundamentals that matter most to our customers. And this is also seen on Xbox, where the team is reengaging with our fans and core players, and shaping the future of gaming. Last week’s changes to Game Pass are an example of how we’re staying responsive to customer feedback.”
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Nadella also announced a new number of active devices for Windows, confirming that Windows usage continues to grow: “Monthly active Windows devices surpassed 1.6 billion, and over time, the value of Windows will expand to deliver unlimited intelligence at the edge.” He also confirmed that active Xbox users have also increased: “We set new records for monthly active Xbox users in the quarter, as well as hours of game streaming.”
Nadella’s comments come just weeks after the Windows and Xbox teams announced major changes to their platforms in direct response to user frustration over the past two years. Windows has confirmed plans to address serious weaknesses in Windows 11working to fix the platform’s biggest issues and position the operating system as a viable competitor between macOS, Steam OSand others.
The Xbox team has also said that it is working on the “return of Xbox” refocus on the console and reevaluate changes to Game Pass and exclusives to help position Xbox as a strong consumer gaming platform once again. Both Windows and Xbox are working together to strengthen the future of gaming on Microsoft platforms.
Nadella doesn’t usually comment on internal developments, but he’s clear that something is changing internally and it’s allowing these teams to refocus their efforts on what matters most: the customer. “In everything I’ve talked about, we’re also working hard to change the way we work. Our north star remains the same: delivering customer value with the highest quality and world-class innovation.”
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It’s good to see that CEO Satya Nadella is on board with this refocused energy that Microsoft apparently has for Windows and Xbox. Hopefully, it can actually deliver on these promises, because if it can, both Windows and Xbox will once again be strong competitors in the technology space.
