What you need to know
- Wyze is recalling 321,360 Solar Cam Pan cameras in the US after reports of overheating, fires, explosions and minor burns.
- The problem is not the hardware itself, but rather confusing installation instructions that could lead users to drill into the camera’s lithium-ion battery with the wrong screw.
- The U.S. Consumer Product Safety Commission recorded 13 incidents of overheating, including six fires or explosions and six reports of minor burns.
Wyze’s newest security camera is facing a major setback just months after hitting the market.
The smart home company announced which is recalling about 321,360 Solar Cam Pans security cameras in the US following reports that some units overheated, caught fire and caused minor burns. The recall follows an investigation that found the problem is in the camera’s installation instructions, not the core hardware design, which could cause the user to inadvertently damage the device’s lithium-ion battery.
The problem is how the Solar Cam Pan is mounted. Some customers may have used a long flat-head screw to secure the solar panel to the camera instead of the shorter flat-head screw that was meant to be used in that step, according to the U.S. Consumer Product Safety Commission (CPSC). grades. If installed incorrectly, the longer screw can puncture the metal casing of the battery and cause rapid overheating, fire, burns, or even an explosion.
Mass fire risk
The CPSC said it received 13 reports of chambers overheating, including six reports of units exploding or catching fire. Six consumers also suffered minor burns.
The recall involves the wireless Wyze Solar Cam Pan, model number WYZESCPWH. The white outdoor camera, released in late 2025, was Wyze’s first battery-powered pan-tilt camera with an integrated solar panel, providing 2K video recording, AI-powered person tracking, and maintenance-free solar charging.
The company had already raised alarm bells about the product earlier this year. In April, Wyze told customers failing to build or install the Solar Cam Pan while working with the CPSC on a safety review. The company also disabled settings support for the camera within the Wyze app while it investigated the issue and developed revised instructions.
The affected cameras were sold between October 2025 and April 2026 through Wyze’s website and major retailers. The product costs around $80.
How to participate in the retreat
If your device matches the description, please stop using it now. Start your claim at official portal. To process the return, you will need your device’s MAC address from the Wyze app. Interestingly, instead of you returning a burned out or volatile battery, Wyze will send a special firmware update to your camera that will completely drain and kill the battery for 48 hours. If you are disabled, you will need to complete a verification form and attest to having safely disposed of the locked device at a local municipal household hazardous waste collection center.
Eligible customers can select a free replacement camera and solar panel accessory, a full refund, or a store gift card equal to the original purchase price. The company also requires customers to confirm proper disposal of the recalled device before offering a solution.
Android Central’s opinion
I have to give credit to Wyze for providing a free update to the objectively better Battery Cam Pro and for handling the removal via a clever remote removal firmware update. But it’s absolutely incredible to me that a company whose entire brand is based on protecting your home could ship a product that tries to burn everything down because someone didn’t check screw lengths in a manual. That’s a nice apology, but maybe next time Wyze should read the instruction booklet before sending out DIY explosive devices.
